FAQ

What payment methods do you accept?
We accept Visa, MasterCard, Discover, American Express, and PayPal. All payments must be made in US dollars.

How much does shipping cost?
Shipping costs may vary depending on the particular items you intend to purchase, the location where you would like your order shipped, and the type of shipping service that you prefer. You can obtain a quick shipping & handling estimate by putting the items you want in your cart and entering the shipping address information on the Cart page. This will allow you to preview a number of shipping options. During your actual checkout process, you can choose exactly which shipping method works best for you.

When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

  • USA: 3–4 business days
  • Europe: 6–8 business days
  • Australia: 2–14 business days
  • Japan: 4–8 business days
  • International: 10–20 business days 

Covid-19: Our fulfillment times for all products may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.

Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide.

Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don't have it. What should I do?
When ordering, make sure the city in the address matches its ZIP code by using the USPS ZIP code lookup. Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address.
  • Ask your local post office if they have your package.
  • Stop by your neighbors in case the courier left the package with them.

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at mail@plastiqa.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at mail@plastiqa.com.

I received a wrong/damaged product, what should I do?
We’re so sorry if the product you received was the wrong product or has factory created damage. To help us resolve this for you quickly, please email us at mail@plastiqa.com within one weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible.
Once your package is shipped, we are at the mercy of the carrier. If you have delivery issues please contact the carrier and refer to the tracking # to locate their shipment or file a claim. 

Plastiqa is not responsible for lost, damaged, or stolen packages. If you are concerned about theft, please note that insurance no longer covers a package that has been marked "Delivered." Please have your order shipped to a secure location.